Data deletion instructions
Last updated: 1 October 2026
1. Remove the connection and platform permission
The authorized workspace owner can disconnect a social account in the panel’s connection settings. Removing TÜM Social access in the Business Integrations section of the Meta or Facebook account stops new API access. This does not by itself delete every record already stored in the application or publications on the social platform.
2. Delete data in the panel
Authorized users can delete supported content, drafts, connections and platform measurement caches in the relevant panel section. If you received a preference-center link, you can use it to reduce or withdraw existing communication permissions.
3. Request complete deletion
Write to info@tuemholding.com with the subject “TÜM Social data deletion request.” Identify the relevant workspace or connected platform and the types of data you want deleted. Do not send passwords, access tokens or SMS/WhatsApp one-time codes. Additional verification may be required to confirm that the request comes from an authorized person.
Scope of deletion
A verified request is assessed for the related profiles, connection identifiers, messages, files, contacts, consent records and content held by the application. Limited records required for security, abuse prevention, transaction integrity or an applicable obligation may be separated and retained with a defined reason and period. The server retains the latest 30 automatic backups; deleted data leaves backups when the relevant backup is retired. Separately downloaded copies are cleaned up separately by authorized administration.
Provider-held copies
Deletion within TÜM Social does not remove a message, publication, account or backup held in Meta, WhatsApp, Google, YouTube or another provider’s systems. Use the relevant provider’s account and privacy tools for those copies.